Product(s) once sold cannot be returned OR exchanged. There are no refunds
available either.
We take utmost care while packing the products for shipping through our courier
partners. However, we will replace the same product in the unlikely event of the
product getting damaged during shipping. It is subject to the recipient sending us the
photo within 12 hours of delivery. Gahenaz Team will verify the damages and
confirm the exchange. Send us back the damaged product within 10 days.
Please note: Products sent back without a consent from Gahenaz Team will not be
considered for replacement.
Once the damaged product is received, a replacement product will be sent. If the
same product is not available for shipment, we will issue you a “Credit Note ” and
you can redeem it against any of our products within 6month. Please note there will
be no monies refunded in such cases. In the rare case where an order is placed but
the product is not available due to inventory mismatch, our team will inform about it
to the buyer. Buyer has an option to pick something else of the same value or have
that money kept in a credit note or get a full refund of the amount paid on the
original mode of payment.
We cannot exchange the products damaged during any of the trials after your
You will need to ship the product back to us with appropriate packing and through
normal courier service. Shipping cost has to be incurred by you.
When will I receive the exchanged item?
Once the item dispatched from your end reaches our center in Kolkata, the
replacement product will be shipped out to you and will reach you in our standard
delivery time i.e. 7 to 10 working days for domestic shipments. In case there is an
additional time required, we will notify you beforehand.