Product(s) once sold cannot be returned OR exchanged. There are no refunds available either.

We take utmost care while packing the products for shipping through our courier partners. However, we will replace the same product in the unlikely event of the product getting damaged during shipping. It is subject to the recipient sending us the photo within 12 hours of delivery. Gahenaz Team will verify the damages and confirm the exchange. Send us back the damaged product within 10 days.

Please note: Products sent back without a consent from Gahenaz Team will not be considered for replacement.

Once the damaged product is received, a replacement product will be sent. If the same product is not available for shipment, we will issue you a “Credit Note ” and you can redeem it against any of our products within 6month. Please note there will be no monies refunded in such cases. In the rare case where an order is placed but the product is not available due to inventory mismatch, our team will inform about it to the buyer. Buyer has an option to pick something else of the same value or have that money kept in a credit note  or get a full refund of the amount paid on the original mode of payment.

We cannot exchange the products damaged during any of the trials after your purchase.

You will need to ship the product back to us with appropriate packing and through normal courier service. Shipping cost has to be incurred by you.

When will I receive the exchanged item?
Once the item dispatched from your end reaches our center in Kolkata, the replacement product will be shipped out to you and will reach you in our standard delivery time i.e. 7 to 10 working days for domestic shipments. In case there is an additional time required, we will notify you beforehand.